App support
Dunarium Support
Get the sand moving again. These checks cover the common tilt, purchase, recording, sound, and haptics questions.
Quick help
The sand does not follow your phone
Open Settings, then Gravity. Turn off Freeze gravity and adjust Sensitivity. If your phone rests at an angle, use Make this upright to set that position as level.
Your purchase is missing
Open Unlock Everything and choose Restore purchase, using the same Apple or Google account that bought it. Unlocked features keep working offline on that device.
A clip stopped recording
Keep Dunarium in the foreground while it records and finishes the clip. Switching apps or locking the screen stops an active capture.
Sound or haptics are missing
Check the Sound and Haptics controls in Settings, then your device volume and system haptics. You can set separate levels for the sand, bubbles, and churn sounds.
Need more help?
Email support@dunarium.com and tell us which device you use, what you expected, and what happened. Please do not include payment details or private photos.
Privacy
Read the privacy policy — the short version: your sand stays yours.